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SHIPPING AND DELIVERY


SHIPPING AND DELIVERY

All orders will be processed and shipped within one business day. Orders placed on weekends or national holidays will be processed and shipped the next business day. We ship our products by courrier, with tracking number. Once your order is sent, you will receive a confirmation email with a tracking number. Delivery time is from 24h to 48h for domestic shippments (Spain) and 48h to 72h for international orders. 

 

INTERNATIONAL ORDERS

 

Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, contact your local customs office.

 

RETURN POLICY

 

You have 14 days from the day of purchase to return your item. Please note that the product must be returned clean, unworn, unwashed and must have all original tags attached. Items returned to us in a non-sellable condition will not be refunded. Customer is responsible for the return shipping costs. Shipping charges are not refundable.
For returns please contact info@studio-fantastique.com indicating your name, purchase order number, and reason of the return. You will receive a return confirmation email with instructions on how to proceed.
Unfortunately exchanges are not available. If you would like a replacement item, please return your item and please place another order online.

 

SHIPPING COSTS

 

Shipping on all orders will be free.

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