SHIPPING AND RETURNS

SHIPPING AND DELIVERY

All orders will be processed and shipped within 24 to 48 hours. Orders placed on weekends or national holidays will be processed the next business day. We ship our products by courier, with tracking number. Once your order is sent, you will receive a confirmation email with a tracking number.

DELIVERY TIME & RATES:

We ship worldwide. Please check your area to know more about our purchasing conditions. 

LOCAL PICK UP:

Local pick up is available in our studio in Barcelona. Pick up will be ready in 1 to 2 working days. If you choose pick up option, we will contact you to arrange the meeting with you.

DOMESTIC SHIPPING (Spain):

- Free shipping (2-3 working days) on all orders

EUROPE:

- Free express shipping (2-4 working days) for all orders.

- Next day delivery (orders must be placed before 14:00h CET): 15€  

UNITED KINGDOM:

-Free express shipping (6-10 working days) for all orders.

Since January 2021, orders to UNITED KINGDOM may be subject to import taxes and/or customs duties. Please note that these charges are not included on the price and are responsibility of our costumers. In case that taxes must be paid, you'll be notified by the courier who will collect this funds. For more information about import taxes please check the following link or contact your local customs office:

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Tax and duty

You’ll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.

They’ll send you a bill stating exactly which fees you need to pay.

They’ll normally hold your parcel for about 3 weeks. If you have not paid the bill by then, your parcel will be returned to the sender.

You will not have to pay anything to the delivery company to receive goods worth less than £135 unless they’re gifts over £39 or excise goods (for example, alcohol and tobacco).

VAT

VAT is charged on all goods (except for gifts worth £39 or less) sent from:

  • outside the UK to Great Britain
  • outside the UK and the EU to Northern Ireland

VAT is not charged on goods that are gifts worth £39 or less.

You pay VAT when you buy the goods or to the delivery company before you receive them. If you have to pay VAT to the delivery company, it’s charged on the total package value, including:

  • the value of the goods
  • postage, packaging and insurance
  • any duty you owe

VAT is charged at the VAT rate that applies to your goods.

Goods worth £135 or less in total

If you bought the goods yourself and they are not excise goods, the seller will have included VAT in the total you paid.

You will need to pay VAT to the delivery company if the goods are:

  • gifts sent to you by someone else and worth more than £39
  • excise goods

Goods worth more than £135 in total

You will have to pay VAT to the delivery company either before the goods are delivered or when you collect them.

Customs Duty

You’ll be charged Customs Duty on all goods sent from outside the UK (or the UK and the EU if you’re in Northern Ireland) if they’re either:

  • excise goods
  • worth more than £135

If you’re charged Customs Duty, you’ll need to pay it on both:

  • the price paid for the goods
  • postage, packaging and insurance

Important notice:

In case you refuse to pay the taxes and your package is returned to us, we will have to pay taxes and this taxes will be deducted from your refund.

  

REST OF THE WORLD:

- International Shipping (6-10 working days): 19€

 

RETURN AND REFUND POLICY

EUROPE and UK

- Free returns.

You have 14 days from the day that you receive your order to return your items. Please note that the product must be returned clean, unworn, unwashed and must have all original tags attached. Items returned to us in a non-sellable condition will not be refunded. 
For returns please contact customerservice@studio-fantastique.com indicating your name, purchase order number, and reason of the return. You will receive a return confirmation email with instructions on how to proceed.

 

 

REST OF THE WORLD:

- Our international costumers are responsible for their returns. If there is a need to make a return, clients are expected to send back their items to our warehouse by their own way.

-If you are not sure about sizing, please contact our customer service and we will assist you.

- Orders to countries outside the European Union may be subject to import taxes and/or customs duties when they arrive to the destination country. Please note that these charges are the responsibility of our international customers. In case of a return, the client will be also responsible for the import taxes and/or customs duties that might be needed to pay to enter the item/s in the European Union and will be deducted from the return. For more information, contact your local customs office.
In case you refuse to pay the taxes and your package is returned to us, we will have to pay taxes and this taxes will be deducted from your refund.

You have 14 days from the day that you receive your order to return your items. Please note that the product must be returned clean, unworn, unwashed and must have all original tags attached. Items returned to us in a non-sellable condition will not be refunded. 

For returns please contact customerservice@studio-fantastique.com indicating your name, purchase order number, and reason of the return. You will receive a return confirmation email with instructions on how to proceed.