SHIPPING AND RETURNS

SHIPPING AND DELIVERY

All orders will be processed and shipped within 24 to 48 hours. Orders placed on weekends or national holidays will be processed the next business day. We ship our products by courier, with tracking number. Once your order is sent, you will receive a confirmation email with a tracking number.

DELIVERY TIME & RATES:

LOCAL PICK UP:

Local pick up is available in our studio in Barcelona. Pick up will be ready in 1 to 2 working days. If you choose pick up option, we will contact you to arrange the meeting with you.

DOMESTIC SHIPPING (Spain):

- Free shipping (2-3 working days) on all orders

EUROPE:

- Free express shipping (2-4 working days) for all orders.

- Next day delivery (orders must be placed before 14:00h CET): 15€  

NORTH AMERICA:

- Express shipping (3-7 working days) for orders under 150€: 19€

- Free express shipping (3-7 working days) for orders over 150€

SOUTH AMERICA:

 - Express shipping (3-7 working days) for orders under 150€: 19€

- Free express shipping (3-7 working days) for orders over 150€

 OCEANIA:

- Express shipping (3-7 working days) for orders under 150€: 19€

- Free express shipping (3-7 working days) for orders over 150€

REST OF THE WORLD:

- Express shipping (3-7 working days) for orders under 150€: 19€

- Free express shipping (3-7 working days) for orders over 150€

 

RETURN AND REFUND POLICY

Returns are free worldwide. 

You have 14 days from the day that you receive your order to return your items. Please note that the product must be returned clean, unworn, unwashed and must have all original tags attached. Items returned to us in a non-sellable condition will not be refunded. 
For returns please contact customerservice@studio-fantastique.com indicating your name, purchase order number, and reason of the return. You will receive a return confirmation email with instructions on how to proceed.

INTERNATIONAL ORDERS

Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, contact your local customs office.